What does this error mean?
If you see an “Account Not Found” error, it means Hats & ladders couldn’t match the login credentials you entered to an existing account.
Troubleshooting for a New Account
1. Account Setup
Confirm with your Coach that your account has been created. If your Coach has not created an account for you, you won’t be able to log in.
2. Login Method
Make sure you’re using the correct login method. Check your login instructions to confirm whether you should sign in with a username and password, a Google account, or a ClassLink account.
Troubleshooting for an Existing Account
1. Login Method
If you’ve signed in successfully before, be sure you’re using the exact same login credentials you used the first time.
2. Account Reconfiguration
Check with your Coach to confirm that your account hasn’t been removed or updated. If your password has been changed, you’ll receive new login instructions with the updated password.
If you are still are receiving an Account not Found Error message, please submit a Help Desk ticket for further assistance.